Problem: Quick charger cable is inserted but charging light remains off.
Make sure the charging plug is fully inserted into the housing.
There will be a slight click when it is fully inserted and it requires some pressure to click it in. Here is the wrong and the right way to insert the plug into the socket:
If the charging light turns to red (charging) or green (full) then everything is ok.
If it still won’t charge the problem could also be the charger you are using. Please try the following:
1. Try charging with the USB to Quick charger port cable. Does it charge?
2. Try to charge with the mini USB cable through the PC. Does it charge? (the other charging light will turn red in this case)
3. Try to charge with the car charger connected to the USB port. Does it charge?
If none of the above methods will work please contact us.
Note:On the original Oudie there was no charging light on the housing. The only way to check if the Oudie (not the plus version) is charging is to turn it on and look at the Battery Navbox. If it says “Chrg” then it is charging and all is well.